Association management is the cornerstone of our professional services. With a focus on building solid foundations for clients, Funnel Communications & Management Ltd specializes in funneling ideas, goals and volunteers into manageable, achievable action plans.
John is a graduate of Ryerson Polytechnic University & Mohawk College. He has 20+ years of experience working with several non-profit & charitable organizations specifically in governance, communications, marketing, policy, diversity, conferences/events and fundraising. As an Executive Director/General Manager, John works with organizations on strategy development and execution. He enjoys interacting with volunteers and members while working towards increasing membership satisfaction.
Peter has a diverse background in management and executive roles, with a particular focus on customer service, communications and creative campaigns and solutions. Over the course of his career, team building, collaboration and succession planning have been the cornerstone of his leadership style. Peter provides marketing, management and operational support for our clients.
Peter serves as:
Executive Director, Canadian Technology Law Association
Association Manager, Canadian Association of Psychosocial Oncology
Association Manager, International Association of Business Communicators
Peggy holds a Bachelor of Science in Business Administration in retail merchandise management from Drake University, Des Moines, Iowa. She began her career with a large Canadian retailer and progressed from the Management Development Program through to department management and home furnishings buying. She has been part of the Funnel team for more than 30 years and is responsible for the financial administration of the company's association clients.
Brandi holds a BSc in Management Studies from The University of the West Indies (UWI) and advanced diplomas in Interactive Media Design and Advertising - Digital Media Management from Durham College. With over 12 years of experience in the design and marketing industry, Brandi leads the creative direction for digital media projects at Funnel. She also oversees IT operations, ensuring seamless technical support and front-end web development for a diverse clientele, all while delivering impactful, cutting-edge designs that align with the company's innovative vision.
Evonne uses her excellent organizational skills to manage two of our associations. She has previous experience with a non-profit organization, where she utilized her extensive skills in database creation and management to enhance customer service. As an Account Manager, Evonne is directly involved in all facets of association management.
Alexandra has a BA in Mathematics from York University. Prior to joining Funnel, Alexandra worked for 15 years at an international life insurance company in various roles including customer support and product marketing. As our head of Client Success, Alexandra is on the front lines helping our clients administer their association memberships and course registrations, coordinate engaging meetings and events, and assist in communicating important association updates over social media channels.
With over 5 years of dedicated experience in customer support, Christian is a results-driven Customer Support Service Representative adept at delivering exceptional service and fostering positive customer relationships. He has previous experience in efficiently resolving customer inquiries, complaints, and technical issues, ensuring a high level of customer satisfaction and retention. He is committed to continuous improvement, leveraging feedback to enhance support processes and exceed performance metrics.
Jeffrey Scott Martin is a developer-artist who transforms ideas into immersive digital experiences, blending code, creativity, and storytelling to craft engaging, high-performance applications. His favorite tools include Next.js, React, and the composable web, but he believes meaningful engineering happens across many platforms and technologies. As the founder of VegaByte Digital and The Unbound Initiative, he explores AI-readiness, interactive storytelling, and the future of education, leveraging technology to create more inclusive and intelligent digital experiences. Passionate about community impact, he is dedicated to mentorship, open-source contributions, and building tools that empower others, ensuring technology drives both innovation and meaningful change.
